Insufficient Psychological Acceptability

Demonstrations

The following examples help to illustrate the nature of this weakness and describe methods or techniques which can be used to mitigate the risk.

Note that the examples here are by no means exhaustive and any given weakness may have many subtle varieties, each of which may require different detection methods or runtime controls.

Example One

In "Usability of Security: A Case Study" [REF-540], the authors consider human factors in a cryptography product. Some of the weakness relevant discoveries of this case study were: users accidentally leaked sensitive information, could not figure out how to perform some tasks, thought they were enabling a security option when they were not, and made improper trust decisions.

Example Two

Enforcing complex and difficult-to-remember passwords that need to be frequently changed for access to trivial resources, e.g., to use a black-and-white printer. Complex password requirements can also cause users to store the passwords in an unsafe manner so they don't have to remember them, such as using a sticky note or saving them in an unencrypted file.

Example Three

Some CAPTCHA utilities produce images that are too difficult for a human to read, causing user frustration.

See Also